Did you know that according to the recent research on AI in retail: 6 out of 10 clients firmly believe that Generative AI has the potential to revolutionize customer service; 74.7% of consumers are more likely to make repeat purchases from more personalized brands; Top AI for eCommerce and retail…

A growing number of companies are using virtual assistants to interview and evaluate candidates. However, some business owners may have concerns. In our article, we’ll discuss HR chatbot use cases, benefits, statistics, and also explore real examples of chatbots. Today, HR chatbots have become proactive partners in employee engagement. This…

In 2022, the Generative AI in healthcare was worth $1.07 billion globally. However, it’s expected to go beyond $21.74 billion by 2032. 72% of healthcare leaders said they trust AI to automate administrative tasks, freeing up clinicians to focus on patient care. Generative AI in healthcare plays a huge role…

Conversational commerce, also referred to as chat commerce or conversational marketing, offers online retailers a means of leveraging conversation to promote their products and services. The delivery method of the conversational experience, whether it be through a chat app, chatbot, voice assistant, or messaging platforms such as Facebook Messenger, WhatsApp…

In an effort to create more contextual and personalized user experiences, we’re seeing a large increase in the number of organizations with AI assistants developing authenticated use cases to better leverage user data. However, a fully authenticated chatbot doesn’t always equal a flawless experience. …

In today’s rapidly evolving digital landscape, AI technologies have revolutionized the way we interact with machines. Two prominent branches of AI, Conversational AI and Generative AI, have garnered significant attention for their ability to mimic human-like conversations and generate creative content, respectively. While these technologies have distinct purposes and functionalities…

ChatGPT and other Generative AI solutions have been making waves in the business world lately, but it can be hard to separate the hype from the reality. As companies look for ways to enhance their customer experience and cut costs, they’re turning to AI-powered tools like ChatGPT to automate customer…

In the rapidly evolving landscape of customer service, call centers are embracing cutting-edge technologies to elevate their operations and meet the growing expectations of today’s consumers. Among these transformative technologies, Generative AI chatbots have emerged as a game-changer. These intelligent virtual assistants are modifying the way call centers engage with…

The rapid advancements in large language models (LLMs) have revolutionized the field of artificial intelligence, enabling powerful models with the ability to generate text in diverse domains and improve customer experience. However, as LLMs such as ChatGPT continue to evolve, a significant concern arises: hallucination. Hallucination in LLMs refers to…