The use of voice assistants has been on a rise over the last few years. According to a recent eMarketer report, 38.5% …


Conversation Design

Ethics in conversation design refers to the consideration of moral principles when designing and developing AI experiences. This is a topic that is not often discussed as part of the design process, perhaps because it’s difficult to talk about, or maybe is often ignored. …


Voice Assistant Use Cases

Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, and Samsung’s Bixby may be the flag bearers of voice assistants (VAs) but the technology itself is no longer limited to megacorporations. Instead, it is finding its way to numerous enterprise-level applications. This new wave of adoption is evident in recent statistics too:

  • Global…


Welcome to part 2 of our tutorial on multimodal conversation design. In part 1 we learned about the basics of multimodal design and its related inputs and outputs. …


Welcome to part 1 of our tutorial on multimodal conversation design. Today we’ll take an in-depth look at what multimodal design is and learn more about its related components. Then in part 2, we’ll discuss best practices, use cases, and the outlook for the future.

From the moment we wake…


Conversation Design

Introduction

A common piece of writing advice is to “write what you know”. However, for conversation designers, we need to move beyond our own personal language usage, in order to provide the best conversational experience.

Every person has what is known as an “idiolect”: an individual’s unique use of language that…


Voice Asistent

With nearly 1 in 4 U.S. adults already having a smart speaker in their home, voice assistants and conversational AI are quickly increasing in popularity in most major markets and becoming a normal part of people’s lives around the world.

Systems like Alexa and Google Home have created a new…


According to Gartner, the number of businesses adopting artificial intelligence grew by 270% in the last four years. Yet there are a lot of misconceptions regarding all things related to AI. For instance, many believe that artificial intelligence is a relatively new field of study when in fact it’s almost…


The days when human agents were the only viable form of customer service are long gone and things are changing. In fact, a large part of online shoppers actually wants to talk to chatbots. …

Master Of Code Global

Mastery Matters!

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store