When a Conversational AI solution is implemented, one early decision that needs to be made is the level of personalization that is required to create an exceptional customer experience. Our experience shows that the bots that are able to do more and are able to handle the more complex scenarios…

Insurance, and Financial companies like Wells Fargo, Citigroup, Bank of America, JPMorgan Chase & Co., American Express, and Fidelity Investments own the largest call centers in the US and witht over 3.3 million call center workers nationwide. However, we’ve seen a shift in how enterprises are investing in technology to…

Successful Conversational AI (CAI) solutions give users the ability to engage with businesses and brands when and how they want to. The control for engagement is with the user — no more waiting in long phone queues or having to visit a branch office to get things done. …

Using the bot to identify and mark fake or secret information: UA Antispam Bot Ukrainian President Volodymyr Zelenskiy has signed a law forbidding the recording of all Ukrainian military, sites of shelling (including street names, transport stops, shops, factories) as well as any other civilian and military facilities. …

Virtual assistants or chatbots hosted on channels such as Apple Messages for Business (AMB), Google Business Messages (GBM) and WhatsApp for Business (WA) meet users in apps they have already adopted. …

Macroeconomic issues such as supply chain disruption, input cost inflation, and employee shortages continue to dominate headlines. Amidst the uncertainty, organizations are turning to technology to solve their “heart of the business” challenges. …

At Master of Code, we talk a lot about Conversation Design, how to plan a conversation flow diagram and the importance of the flow and feel of a chatbot. Customer support, user or patient management, and answering customer questions are all great use cases that a conversational AI chatbot is…

A few years ago, only 9% of airports were utilizing chatbots to communicate with customers. Adoption since then has continued to increase, with a projected spend of $3.69 billion USD projected by 2027 for the airports and aviation industries in AI-related services. With this rise of Conversational AI chatbots, airports…

Artificial Intelligence (AI) adoption has skyrocketed over the last 18 months. And Gartner says that chatbots are just one step away from a slope of enlightenment on its AI hype cycle. At the same time, AI technologies are coming to accelerate business growth and ensure engineering trust. …