As the field of Artificial Intelligence (AI) continues to advance at an unprecedented rate, Generative AI is becoming an increasingly popular tool for businesses to transform their Customer Experience (CX) and engage customers in new and exciting ways. …

In 2022, Generative AI (Artificial Intelligence) has become a hot topic, with social media platforms showcasing images created by generative machine learning models like DALL-E and Stable Diffusion. This technology stands behind ChatGPT, a chatbot developed by Open AI, and attracted even more attention to Generative AI. …

Despite the reliability of technology, public sector banks have been hesitant to adopt innovative approaches in their operations. This reluctance cannot be solely attributed to government ownership, as even some older private banks display similar patterns of slow adoption. …

With the advent of GPT-3 models in the field of bot building, significant changes have taken place. Even skeptical experts, on familiarizing themselves with the capabilities of LLM (Large Language Model), realized that a new era in Conversational AI development and bot-building is coming. …

On November 30, 2022, OpenAI, a San Francisco-based AI research and deployment firm, introduced ChatGPT as a research preview. Within just five days of its launch, ChatGPT achieved the remarkable feat of attracting 1 million users, which was confirmed by OpenAI’s founder, Sam Altman, via Twitter. OpenAI’s success and increasing…

In Part 1 we evaluated three banking chatbots in the financial services sector: TD Bank’s Clari, RBC Bank’s Ask Nomi, and Scotiabank’s Chatbot. Using our Chatbot Analysis Framework, we reviewed these conversational AI solutions in terms of the user experience and the solution’s maturity and complexity and discussed the results…

At Master of Code, as a Conversational AI company, we developed a Chatbot Analysis Framework for businesses to review and evaluate their Conversational AI solutions in terms of the user experience and the solution’s maturity and complexity. It reviews user-facing elements that are critical to the overall customer experience. …

It’s pretty difficult to overestimate the benefits AI-powered chatbots offer businesses, from agent cost savings due to solving repetitive requests, the opportunities continue to grow. According to Juniper research, cost savings, up-selling, marketing, and cart recovery are major retailer chatbot ‘push’ factors. …

Customer service is a must-have for any business today. With the global reach of many companies, there is a real need to engage with customers at any time, in a convenient way for your customers. Chatbots provide the ability to enable that customer support in a 24/7 model, giving your…