Variety is the Spice of Conversation Design: Dialect Diversity

Conversation Design

Introduction

A common piece of writing advice is to “write what you know”. However, for conversation designers, we need to move beyond our own personal language usage, in order to provide the best conversational experience.

How dialectical variation can come into play when designing

Imagine you are designing a bot for a restaurant, and are working on an ordering use case. Let’s focus on drinks.

Regional Word Variations Across the US
Messages Exchanged Between the Client and the Server

Dialect diversity checklist

Here is a checklist to help you incorporate a variety of dialects into your designs.

  • Engage external team members by creating a post in your intranet or internal communication channels (i.e. Slack)
  • Include as an icebreaker in meetings
  • Review existing transcripts
  • Conduct Wizard of Oz testing
  • Facilitate end-user testing

Mastery Matters!